FAQs
Orders
What is dropshipping with Widdop Dropshop?
Dropshipping allows you to sell Widdop products without holding stock. You list the products on your store, and when a customer orders, we pick, pack, and ship directly to them.
How does the Widdop Dropshop 3-step process work?
1. Customer places an order and pays retail price.
2. You place the order with Widdop Dropshop (manual or automated) at the wholesale dropship price.
3. We pick, pack, and deliver the order directly to your customer.
2. You place the order with Widdop Dropshop (manual or automated) at the wholesale dropship price.
3. We pick, pack, and deliver the order directly to your customer.
Can I manage orders manually instead of automating?
Yes. You can create manual orders via our fast-track checkout or upload orders in bulk using our import tool. This allows full control without automatic integration.
How do automated orders work?
By connecting your sales channel (e.g., Shopify) to Widdop Dropshop, we automatically update product listings, stock levels, prices, and download orders every 15 minutes.
Delivery & Returns
What delivery options are available for dropship orders?
We currently offer 48-hour tracked delivery across the UK. We usually use Royal Mail, or DPD for heavier items. All delivery costs are included in the product price.
How quickly are orders processed?
Orders are despatched within one working day of receipt. Weekend orders are processed on the next working day. Ensure your account has an active payment method to avoid delays.
What is the returns and refund policy?
- **Damaged/Faulty items:** Notify us within 28 days with photos and order number. We may request return or disposal.
- **Incorrect item received:** Contact us within 28 days with order number, photo of item and label.
- **Order not received:** Confirm address and check tracking. Lost orders will be replaced or refunded.
- **Change of mind:** Acceptable within 28 days if item is unused and in original packaging. Return shipping is usually the seller’s responsibility.
- Refunds are issued to the original payment method within 7 days of approval.
- **Incorrect item received:** Contact us within 28 days with order number, photo of item and label.
- **Order not received:** Confirm address and check tracking. Lost orders will be replaced or refunded.
- **Change of mind:** Acceptable within 28 days if item is unused and in original packaging. Return shipping is usually the seller’s responsibility.
- Refunds are issued to the original payment method within 7 days of approval.
How do I report an issue with an order?
Email [email protected] with the order number, description, and any relevant photos. Our team responds within 2 business days.
Integration
What platforms does Widdop Dropshop integrate with?
We currently support the following platforms and marketplaces:
- Shopify
- WooCommerce
- eBay
- TikTok
- Wix
- BigCommerce
- Shopwired
- Wish
- EKM
- Shopline
Can I sell your products on Amazon?
We are currently not accepting applications from online traders who solely trade on Amazon marketplace.
Can I integrate Widdop Dropshop with Shopify?
Yes. You can connect your Shopify store to automatically download orders, update stock levels and pricing, and use our Shopify listing tool for products. See our full huide here.
How do I set up Shopify integration?
1. Go to Settings → Sales Channel Integration → Add sales channel → Shopify.
2. Enter store details and authorise with Shopify.
3. Select order statuses to download and dispatch settings.
4. Save the integration and enable automatic fulfilment if desired.
2. Enter store details and authorise with Shopify.
3. Select order statuses to download and dispatch settings.
4. Save the integration and enable automatic fulfilment if desired.
What are SKU and shipping mappings in Shopify?
- **SKU mapping:** Ensures orders are matched to the correct Widdop inventory SKU for fulfilment.
- **Shipping mapping:** Ensures the correct shipping service is applied based on the Shopify order when downloading to Widdop Dropshop.
- **Shipping mapping:** Ensures the correct shipping service is applied based on the Shopify order when downloading to Widdop Dropshop.
Can I disable or remove a channel integration?
Yes. Go to Settings → Sales Channel Integration, toggle the status switch to disable or click Remove Account to delete. Re-integration requires setting up from scratch.
Customer Service & General
What makes Widdop Dropshop different from other suppliers?
We offer over 4,000 products, 30+ design-led brands, award-winning customer service, state-of-the-art logistics, and a flexible platform for both manual and automated dropshipping.
Do you ship internationally?
Our dropship service is UK-only. For international customers, you can order via our wholesale platform with worldwide digital ordering, showrooms in Manchester, and dedicated territory managers.
How do I contact customer support?
For support, email [email protected] or call 0161 688 1226. Our award-winning team is here to help.