Refund & Replacement Policy

At Widdop Dropship, we’re committed to supporting our retail partners by ensuring every order fulfilled on your behalf is picked, packed, and shipped with the utmost care. While we strive for accuracy and quality in every dispatch, we understand that there may be occasions when a refund or replacement is required.

This policy outlines how we handle such situations to ensure a fair and efficient process for both you and your customers.

1. Damaged or Faulty Items

If an item arrives damaged or faulty with a customer, please notify us within 28 days of delivery.

To help us resolve the issue promptly, please provide:

  • The order number
  • Clear photos showing the damage or defect
  • A brief description of the issue

Once verified, we’ll arrange a replacement or refund for the affected item.

We may request that the damaged item be returned for inspection, depending on the product type, but most often we will ask you to request that the end customer to disposes of it.

2. Incorrect Item Received

If an incorrect product has been received, please contact us within 28 days of delivery.

Include:

  • The order number
  • A photo of the item received
  • A photo of the packaging label

After verification, we’ll ensure the correct item is shipped promptly or issue a refund if the correct item is unavailable.

3. Order Not Received

If a customer reports that their order has not arrived within the estimated delivery timeframe:

  • Confirm that the shipping address provided was accurate.
  • Check tracking information for updates or delivery attempts.

If the order is confirmed lost in transit, we will offer either a replacement or refund, depending on availability and courier confirmation.

You do not need to place another order. After verification, a replacement order will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times.

Please note that delays caused by local postal services, or other external factors are not eligible for automatic refunds.

4. Change of Mind Returns

We understand that customers sometimes change their minds.

We accept change-of-mind returns within 28 days of receipt, provided that:

  • The item is unused, unopened, and in its original packaging
  • The product is in resalable condition

Once the returned item is received back and inspected, we will issue a refund to your original payment method.

Return shipping costs for change-of-mind returns are the responsibility of the seller or end customer unless otherwise agreed.

Please ask your customer to include a note including their name, order number and the product code/name of the items(s) they are returning.

5. Return Shipping

When a return is approved, we’ll provide the appropriate return address and instructions to pass on to your customer.

Unauthorised returns or items sent directly to our warehouse without approval may not be processed.

Unless the return is due to our error (damaged, defective, or incorrect item), return shipping costs are not covered by us.

6. Refunds

Approved refunds will be processed within 7 days of receiving the returned item or verifying the issue.

Refunds will be made to the original payment method used for the order.

Please note that processing times may vary depending on payment provider policies.

7. How to Report an Issue

To initiate a return, refund, or replacement request, please email:
[email protected]

Include the following details:

  • Order number
  • Description of the issue
  • Relevant photos (if applicable)

Our team will review your request and respond within 2 business days.