Refund & Replacement Policy

At Widdop Dropship, we’re committed to supporting our retail partners by ensuring every order fulfilled on your behalf is picked, packed, and shipped with the utmost care. While we strive for accuracy and quality in every dispatch, we understand that there may be occasions when a refund or replacement is required.

This policy outlines how we handle such situations to ensure a fair and efficient process for both you and your customers.

1. Damaged or Faulty Items

If an item arrives damaged or faulty with a customer, please raise a return request in your seller portal within 28 days of delivery.

To help us resolve the issue promptly, please upload:

  • The order number
  • Clear photos showing the damage or defect
  • A brief description of the issue

Once verified, we’ll arrange a replacement or refund for the affected item.

We may request that the damaged item be returned for inspection, depending on the product type, but most often the customer will be asked to dispose of it.

2. Incorrect Item Received

If an incorrect product has been received, please raise a return request in your seller portal within 28 days of delivery.

Upload:

  • A photo of the item received
  • A photo of the packaging label

After verification, we’ll ensure the correct item is shipped promptly or issue a refund if the correct item is unavailable.

3. Order Not Received

If a customer reports that their order has not arrived within the estimated delivery timeframe:

  • Confirm that the shipping address provided was accurate.
  • Check tracking information for updates or delivery attempts.

If the order is confirmed lost in transit, we will offer either a replacement or refund, depending on availability and courier confirmation.

You do not need to place another order. After verification, a replacement order will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will follow our standard delivery times.

Please note that delays caused by local postal services or other external factors are not eligible for automatic refunds.

4. Change of Mind Returns

We accept change-of-mind returns within 28 days of receipt, provided that:

  • The item is unused, unopened, and in its original packaging
  • The product is in resalable condition

Once the returned item is received and inspected, we will issue a refund.

Return shipping costs for change-of-mind returns are the responsibility of the customer. You may choose to cover or contribute to this cost as part of your own customer service framework.

Please ask your customer to include a note including their name, order number and the product code/name of the item(s) they are returning.

5. Return Shipping

When a return is approved, your seller portal will display either a downloadable return label (if postage is covered) or the supplier’s return address (if postage is the seller’s or customer’s responsibility).

If you are responsible for postage, you must enter the tracking number into the return request. Tracked services are strongly recommended — items without tracking that do not arrive within 30 days will be considered not returned.

Unauthorised returns or items sent directly to our warehouse without approval may not be processed.

6. Refunds

Refunds are processed once the returned item has been received and inspected, or once the issue has been verified for non-return cases.

Refunds are typically completed within 5–7 working days. Processing times may vary depending on payment provider policies.

7. How to Request a Return

All return, refund, and replacement requests must be raised through your Widdop Dropship seller portal using the “Return Order” option.

When submitting a request, please:

  • Select the reason for the return
  • Upload photos and any relevant evidence
  • Select the affected item(s) and quantities
  • Submit the request for review

Our team will review your request and respond within 2 business days.