Privacy Policy

1. Why this privacy notice?

Widdop Bingham & Co Ltd is a “data controller”. This means that we are required under data protection legislation to notify you of how we will process your personal data. This notice will explain how we collect your personal data, its use, storage, transfer and security. We will also explain what rights you have in relation to how we process your personal data. It is important that you read this notice, together with any other privacy notice we may provide, so that you are aware of how and why we are processing your personal data. This notice does not form part of any contract to provide services. We may update this notice at any time.

2. What are our obligations to you in relation to how we process your personal data?

We are required by law to ensure that when processing any of your personal data that it is:

Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept in a form which permits you to be identified for only as long as necessary for the purposes we have told you about.
Kept securely.

3. What personal data will we collect, use and store about you?

Your name, salutation, (business-) addresses, contact numbers, and (business) email addresses.
Location of employment or workplace.
CCTV footage obtained through electronic means to monitor the car park(s) and reception.

4. How do we collect your personal data?

We collect your personal data by a variety of means. You can fill in a form on our website, you could call our customer services or you could have given us your details in an email or via a business card.

5. How will we use your personal data?

For the most part we will use your personal data for one of the following lawful bases:

a) Where we need to perform the business relationship we have entered into with you, for instance if you order products from us.

b) Where we need to comply with a legal obligation.

c) Where we need to protect your interests (or someone else’s interests).

d) Where it is needed for official purposes.

We will sometimes share data with select 3rd parties, these 3rd parties are:

Bing – Bing Webmaster Tools
Google – Analytics/Search Console
Hotjar
Microsoft Clarity
PureNet
Pureclarity
Lead Forensics
Meta – for Facebook and Instagram advertising

6. When will we use your personal data?

Providing relevant information on our products (New products, Sale, Exhibitions, etc.)
Sending you information on orders placed, product deliveries and invoice enquiries.
Complying with health and safety obligations, completion of accident book and RIDDOR reporting
Prevention of fraud through CCTV monitoring
Gathering data analytics to assess conversion, retention and attrition rates

7. Your failure to provide information

We will only ask you to provide information which we believe is necessary for the performance of the business relationship or our associated legal obligations. If you fail to provide certain information when requested we may not be able to meet our contractual or legal obligations.

8. What happens if we need to use your personal data for a new purpose?

We will only use your personal data for the stated purposes unless we consider that there is a need to use it for another reason and that reason is compatible with the original purpose. If necessary, we will notify you and explain the legal basis for the new use.

9. Will we share your personal data with third parties?

We may share your personal data with third parties when necessary to meet legal obligations or to fulfil the business contract.

10. Third party service providers and data security

Third party service providers are only permitted to process your data per our instructions and must implement appropriate security measures. They cannot use your data for their own purposes.

11. Will we transfer your personal data outside of the European Economic Area (EEA)?

No, we do not transfer personal data outside the EEA.

12. How do we ensure your personal data is secure?

We have implemented appropriate security measures. You can request more details from the company. We will notify you and the relevant regulator of any breach.

13. How long will we keep your personal data?

We keep your data only as long as necessary for the purposes we collected it. Details are available in our data retention policy. Once the business relationship ends, we will retain or destroy your data according to that policy and applicable laws.

14. Your duty to inform us of any changes

You must keep us informed of any changes to your personal data to ensure accuracy.

15. What rights do you have in respect of how we use your personal data?

You have the right to:

Request access to your data
Request correction of your data
Request erasure of your data
Object to processing
Request restriction of processing
Request data portability

16. Will I have to pay a fee?

No, unless your request is excessive or unfounded, in which case a fee may be charged or the request refused.

17. Confirmation of identity

We may ask for specific identification information to confirm your identity when handling data access requests.

18. Right to withdraw your consent

You can withdraw consent at any time by contacting us or clicking the unsubscribe link in our emails. We may still process your data if we have another lawful basis.

19. Important information about this privacy notice

We may update this privacy notice at any time and will issue a new notice when we do.

20. How to make a complaint

Contact our sales team at [email protected] or call +44 161 688 1226. If unresolved, contact the ICO via email or call 0303 123 1113. Their address is:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.